Help center

Guests

Add, import, tag and export guests. Companions and approvals.

How do companions (plus-ones) work, and how do I add more than one?

A guest can bring companions when you allow it on the RSVP page. Each companion becomes their own guest row with a name, optional email and their own QR code. To add several companions at once, raise "Maximum companions" in the RSVP editor; to add them one by one to an existing guest, use "Add companion" on the guest.

How do I add and edit guests by hand?

On the Guests page click "Add Guest", enter at least a name, and an email if the guest should receive invitations and a QR ticket. Phone, tags, notes, language and companions are optional. Click a guest later to edit any field; changes save immediately and sync to your team.

How do I import guests from Excel or a CSV file?

Save your spreadsheet as CSV, open the Guests page and click "Import CSV". Match your columns to Name and Email (required) and the optional fields, then import. Guests already on the list with the same email are skipped, so you can import the same file twice without duplicates. CSV import is available on paid events and Pro.

What do the guest statuses mean?

Each guest has three independent statuses: the RSVP (Pending, Attending, Not attending), the last email status (not sent, queued, sent, delivered, opened, failed) and the check-in (checked in or not). Paid events add a payment status, and events with approval add Pending approval or Approved. The filter chips above the list use these.

How do I export my guest list to Excel?

On the Guests page, set the filters you want (for example Confirmed only), then use Export and choose CSV. The file opens in Excel, Numbers or Google Sheets and contains one row per guest including companions, with status, tags, check-in and custom answers. QR codes can be exported as a ZIP of images.

How does manual approval of registrations work?

Turn on "Require manual approval for registrations" under Edit Event. Everyone who registers through the public link becomes Pending approval and gets an email saying you will confirm. On the Guests page, filter on Pending approval and click Approve or Reject, one by one or in bulk. Approved guests receive their QR ticket (free events) or a payment link (paid events).

How do I send invitations and QR tickets?

On the Guests page, select the guests (or select all) and click Send Invitations. Each guest gets a personal email with your text and their RSVP link, in their language. When a guest confirms, the QR ticket email goes out automatically, or you send tickets yourself from the row menu. Sending status shows per guest, and failures are explained in a banner.

How do I use tags to organize guests?

Tags are labels you attach to guests: VIP, press, table 4, weekend pass, invited by Anna. Add them when creating or editing a guest, in bulk, or through the CSV import. Then filter the list by tag, send emails to one tag, export a segment for the door, and see the tag in the scanner.

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