Check-in and QR codes
The scanner app, door staff, manual check-in and strict scanning.
How does QR code check-in work at the door?
Every confirmed guest gets a personal QR code by email. At the door, your team opens the scanner app on any phone, scans the code, and the guest is checked in instantly. Each code works once, and check-ins sync live to your dashboard and to every other scanner.
How do I use the scanner app at the door?
The scanner is a web app at scanner.guestlistonline.com; nothing to install. Team members sign in with their account, door staff open the personal access link you sent them. Point the camera at a guest's QR code and the guest is checked in with a green confirmation; search by name for guests without a code. It works on any phone and keeps working offline.
How do I give door staff access to the scanner?
On the event's Check-in page, click "Add Staff" and enter the person's email. They receive an invitation, sign in once at scanner.guestlistonline.com with that address, and see only the scanner for your event. Door staff do not see the rest of your dashboard.
How do I check in a guest without a QR code?
In the scanner app, tap the search field, type the guest's name and tap "Check in". In the dashboard, open the Guests page, click the three dots on the guest's row and choose "Check in guest". Both are recorded as manual check-ins with the staff member's name.
Does the scanner work without internet, and how does syncing work?
Yes. When the scanner opens with a connection it stores the full guest list on the phone. If the connection drops, scanning and name search keep working from that copy; each check-in is queued and marked on the device. As soon as the phone is back online, the queue syncs automatically and the other devices and your dashboard update. Nothing is lost when the phone locks or the browser closes.
A QR code will not scan or shows an error. What now?
Most failures are light, focus or an old screenshot. Ask the guest to raise the brightness and hold still; if the code is a screenshot from another event it shows Not found. When the camera does not open, the browser has no camera permission. In any case you can search the guest by name and check them in manually, so the queue keeps moving.
What is strict scanning and when should I use it?
With strict scanning on, every person must scan their own QR code. Door staff can no longer admit companions from the main guest's code. Turn it on from the event's Check-in page when each ticket must be checked individually, for example with paid or numbered tickets.
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