How do I check in a guest without a QR code?
Short answer
In the scanner app, tap the search field, type the guest's name and tap "Check in". In the dashboard, open the Guests page, click the three dots on the guest's row and choose "Check in guest". Both are recorded as manual check-ins with the staff member's name.
In the scanner (at the door)
- Open scanner.guestlistonline.com and select the event.
- Tap the search field and type part of the guest's name or email.
- Tap the guest, check the party members who are present, and tap Check in.
Name search works offline too. The list was downloaded when the scanner opened, and the check-in syncs when the connection returns.
In the dashboard
- Open your event, go to Guests and find the guest.
- Click the three dots at the end of the row and choose Check in guest.
- To undo, use the same menu and choose Remove check-in.
When to use it
- The guest has no phone or no email, or never received the ticket.
- The code does not scan (dark screen, broken display, printed code damaged).
- VIPs and staff you admit without tickets.
Manual check-ins appear in the Check-in page and in exports with the method "Manual", so you can tell them apart from scanned tickets.
Questions about this
- Can door staff check in by name when strict scanning is on?
- Yes. Strict scanning only stops admitting companions from another person's code. Searching a guest by name still works.
- Will the guest still receive a QR code afterwards?
- The check-in does not change their email status. You can still resend the QR email if you want them to have it.