Can guests pay at the door?

Not through the app. Add them as free guests and collect cash or card at the door yourself; use a tag such as pay-at-door to keep track.

Do I get an invoice for each ticket sold?

Stripe holds the receipts guests receive and your payout statements. Our platform fee is shown per payment in Stripe; there is no separate invoice from us for ticket fees.

Can I see payments from a deleted event?

Yes. Payment records keep the event name and workspace even after the event is deleted, and everything is in Stripe.

Where do I see who paid, and how do I refund a ticket?

Short answer

On the Guests page the payment status shows per guest: Paid, Unpaid or Free; filter on it to see who still owes. Totals, revenue after fees and average ticket price are on the Analytics page, and the full transaction list with payouts is in your Stripe dashboard. Refunds are made in Stripe; afterwards set the guest to not attending so their QR code stops working.

Per guest

The Guests list shows Paid, Unpaid or Free per guest, with the amount on the guest details.
Filter on Unpaid to chase guests who registered but did not complete payment. Resend the payment email from the row menu; the link opens their payment page.
Export the list to Excel with the payment column for your accountant or the client.

Totals and reports

Analytics (paid plans): revenue collected, earnings after the platform fee, average ticket, RSVPs over time and check-in rate.
Stripe dashboard: every payment, the fee, payouts to your bank, and exports for bookkeeping. This is the source of truth for money.
Promoters: revenue per promoter and commissions, with an export for settlement.

Refund a ticket

In Stripe, find the payment (search the guest's email) and click Refund, full or partial.
In GuestlistOnline, edit the guest and set the RSVP to Not attending, or delete the guest. Their QR code is then rejected at the door.
The platform fee on a refunded ticket is returned with the refund.

A guest says they paid but shows Unpaid

Check Stripe for the payment. If it is there, the confirmation did not reach us; message us in the chat with the email address and we mark the guest paid and send the ticket. If it is not there, the payment did not go through and the guest can try again from the payment link.

Questions about this

Can guests pay at the door?: Not through the app. Add them as free guests and collect cash or card at the door yourself; use a tag such as pay-at-door to keep track.
Do I get an invoice for each ticket sold?: Stripe holds the receipts guests receive and your payout statements. Our platform fee is shown per payment in Stripe; there is no separate invoice from us for ticket fees.
Can I see payments from a deleted event?: Yes. Payment records keep the event name and workspace even after the event is deleted, and everything is in Stripe.