What happens to my paid upgrade if I delete the event?
Short answer
Deleting an event deletes its guests, emails and settings for good. The payment record survives, but the upgrade is tied to that event and is not moved automatically. Ask us in the chat before deleting and we move the upgrade to another event; if you already deleted it, tell us the event and we restore it there.
Before you delete
- Export the guest list if you may need it later. Deleted guests cannot be recovered.
- If the event has a paid upgrade (unlimited guests, custom texts, branding), write to us in the chat first. We attach the upgrade to the event you name.
- Consider archiving instead: past events are archived automatically 30 days after the date and stay readable.
Deleting
- Open the event, click the three dots on the overview and choose Delete event.
- The dialog lists what is removed. When the event has a paid upgrade, it warns you and asks you to contact support first if you want the upgrade moved.
- Type the event name to confirm.
After a deletion
Your payment stays visible under Organization settings, Invoices, with the name of the deleted event, so you can still download the invoice. The upgrade itself is dormant until we attach it to another event, which we do on request.
Questions about this
- I deleted the event by mistake. Is the money gone?
- No. The payment is kept. Send us the name of the event you want to use it for and we move the upgrade there.
- Can I move an upgrade myself?
- Not yet. It is a support action so we can check the payment first. It usually takes a few minutes during working hours.
- Does deleting stop guest emails?
- Yes. Scheduled reminders for that event are cancelled with it. Emails already sent stay in the guests' inboxes.