Do I get a receipt by email automatically?

Stripe sends a receipt to the email used at checkout. The formal invoice with your company details is the one you generate under Invoices.

Can you send me the invoice by email instead?

Yes. Send your company name and address in the chat and we send the PDF. Filling in the billing profile yourself is faster next time.

I need the invoice in another language.

Invoices are in English with amounts in your payment currency, which is accepted by tax authorities in the EU. Tell us if you need something else.

How do I get an invoice for my payment?

Short answer

Per event payments: open Organization settings, Invoices, fill in your billing details once (legal name, address, VAT ID if you have one) and download the invoice for each payment. Pro subscription payments: invoices and receipts come from Stripe; open them via Manage subscription.

Per Event upgrades

Open Organization settings and the Invoices tab.
Complete your billing profile the first time: legal name, address, country and optionally your VAT ID. This is what appears on the invoice.
Every succeeded payment is listed with the event name. Click Invoice to generate and download the PDF.

Invoices are issued by Brandum B.V., trading as GuestlistOnline, in the Netherlands. For businesses in other EU countries with a valid VAT ID the invoice uses the reverse charge rule.

Pro subscription

Subscription payments are billed by Stripe. Open Manage subscription in your subscription settings to see every invoice, download PDFs and update the card or the billing address that appears on them.

Something missing?

A payment is not listed: it may belong to a different organization or account. Check which workspace you are in.
The event was deleted: the payment stays listed with the deleted event's name.
Wrong company details on an old invoice: update the billing profile and ask us in the chat to reissue it.

Questions about this

Do I get a receipt by email automatically?: Stripe sends a receipt to the email used at checkout. The formal invoice with your company details is the one you generate under Invoices.
Can you send me the invoice by email instead?: Yes. Send your company name and address in the chat and we send the PDF. Filling in the billing profile yourself is faster next time.
I need the invoice in another language.: Invoices are in English with amounts in your payment currency, which is accepted by tax authorities in the EU. Tell us if you need something else.