Is support included on the free plan?

Yes. Chat and email are the same for everyone. Pro includes priority support, which means we pick those conversations up first.

Can you make changes in my event for me?

Yes, when you ask for it in the chat. We confirm what we changed. Anything that involves money or deleting data we always check with you first.

Do you have a phone number?

No. Chat and email let us look into your event while we talk, which is faster than a call in most cases. A screen share is the exception; ask for one in the chat.

How do I reach support, and can I get a walkthrough?

Short answer

Open the chat at the bottom right of any page. A real person answers, usually within a few hours on weekdays and often faster. You can also email go@guestlistonline.com. If you want a live walkthrough, ask in the chat and we arrange a short screen share.

Chat

The chat bubble is on every page, in your account and on the website. Write in your own language; we answer in English, Dutch, German, French, Spanish or Italian. When you close the chat, the reply also reaches you by email, so you do not have to keep the window open.

Email

Write to go@guestlistonline.com. Screenshots and files are welcome here; the chat cannot take attachments yet. Mention the event name so we find it quickly.

A live walkthrough

Prefer to see it? Ask for a walkthrough in the chat. We arrange a 20 to 30 minute screen share, usually within one or two working days. We are based in Amsterdam (Central European Time) and find a slot that works in your time zone.

What helps us help you

The name of the event and, for guest questions, the guest's email address.
What you expected and what happened instead, with a screenshot if it is visual.
For email problems: the exact time you sent and one recipient address.

Feature requests

Tell us what you are trying to do rather than which button you want. Several features in this help center exist because a customer explained a problem in the chat: strict scanning, registration texts, companion emails.

Questions about this

Is support included on the free plan?: Yes. Chat and email are the same for everyone. Pro includes priority support, which means we pick those conversations up first.
Can you make changes in my event for me?: Yes, when you ask for it in the chat. We confirm what we changed. Anything that involves money or deleting data we always check with you first.
Do you have a phone number?: No. Chat and email let us look into your event while we talk, which is faster than a call in most cases. A screen share is the exception; ask for one in the chat.