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Help center Check-in and QR codes Troubleshooting Scans

This article is not translated yet and is shown in English.

Troubleshooting Scans

Short answer

If a QR code won't scan: ensure good lighting, adjust screen brightness, hold steady, and fall back to manual check-in by name.

If a QR code won't scan: 1) Ensure good lighting 2) Adjust screen brightness 3) Hold steady 4) Try the manual check-in fallback.

Updated 15 de septiembre de 2026

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Related

How does QR code check-in work at the door?

Every confirmed guest gets a personal QR code by email. At the door, your team opens the scanner app on any phone, scans the code, and the guest is checked in instantly. Each code works once, and check-ins sync live to your dashboard and to every other scanner.

In English

How do I give door staff access to the scanner?

On the event's Check-in page, click "Add Staff" and enter the person's email. They receive an invitation, sign in once at scanner.guestlistonline.com with that address, and see only the scanner for your event. Door staff do not see the rest of your dashboard.

In English

Using the GO Scanner

Head to scanner.guestlistonline.com on any phone or tablet and log in with your door-staff account. It is an installable web app, no app store needed.

In English
Still stuck?

Open the chat at the bottom right. A real person answers, usually within a few hours on weekdays.

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